As promised in the spring, Deutsche Post DHL has made progress with its digitization. She is now presenting an app that combines parcel and letter services under one application. “With the free Post & DHL app, the most important postal and parcel services are readily available anytime and anywhere on the smartphone or tablet,” writes the Post, specifically “from buying postage or parcel stamps to tracking consignments”.
App users can no longer just track parcels and pick them up at the packing station using a barcode, they can also request postage for postcards, standard letters, compact letters and large letters, pay online and as a “mobile postage” in the manner of the former “mobile phone postage” Write an envelope or postcard or print it out as an internet stamp. If you are unsure, you can ask the postage advisor for postage for parcels or parcels.
Users registered and logged in at DHL can synchronize their shopping carts with DHL online franking for the last 30 days with their DHL customer account. In addition, those who are logged in can save and manage up to 100 shipments and are notified digitally upon delivery. You will be informed on the morning of the delivery of a parcel by email or push message and given a 90-minute delivery time window. The “Post & DHL” app is available for Android and iOS.
In total, Deutsche Post is investing around 2 billion euros in its digitization offensive. This is probably also a reaction to increasing customer complaints. They complain that their parcels are not delivered correctly and that the recipients are insufficiently informed about the whereabouts of their shipments. It is also criticized that important letters simply do not arrive.