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The New York start-up Kustomer is valued at just over a billion US dollars (840 million euros), reported the Wall Street Journal (WSJ) on Monday, citing informed people. Kustomer offers platforms for customer service and so-called chatbots, which are supposed to be able to answer customer inquiries automatically. A deal could already be settled this Monday if the talks do not break down, it said.Kustomer already offers companies the management of incoming customer inquiries, including via Facebook’s own messaging service, and is currently expanding the service to include the service of Facebook’s photo subsidiary Instagram. More and more retailers are trying to use online platforms such as Instagram and Facebook to sell their products, on which recommendations from friends or well-known stars can play a role.
Facebook has grown vigorously in recent years through takeovers. Instagram, for example, was added in 2012 for a billion dollars, but the company founded by Mark Zuckerberg had to shell out 19 billion dollars for the WhatsApp messenger in 2014.
On the NASDAQ, Facebook shares are currently falling 1.61 percent to $ 273.33.
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