The peak value was 19,000 calls per day. “On average, the waiting time was 1.17 minutes.” So far, more than 49,000 appointments have been booked. “That doesn’t mean that bookings don’t get tight at certain peak times,” said Kalayci.
“It is normal that you do not come through immediately, but have to call twice or three times depending on the peak time when you call,” said the senator. “But we currently have appointments that can be booked in the arena, not at the trade fair.”
The more vaccination doses we get, the more appointments can be made,” said Kalayci. «We have equipped our call center very well from day one. We have over 550 employees in our call center. “
Among other things, from the opposition there had been reference to difficulties in making appointments and long waiting times on the hotline.