Parcel carriers don’t ring
The parcel carriers do not even ring the bell and leave a note: “We didn’t meet you, please pick up the parcel from the post office.” A few days ago, the regulatory authority RTR initiated supervisory proceedings against the parcel service, but there were further complaints.
Last weekend alone there were over 2,000. Many users complained on the DPD Facebook page, others contacted the Chamber of Labor. The RTR suspects a bigger problem and is expanding the procedure, reports “orf.at”.
“That is very unusual,” explains RTR lawyer Wolfgang Feiel. Usually there are around 200 complaints throughout the year. As recipients describe, they were at home because of the lockdown. Nevertheless, her package landed in the parcel shop. The deliverers would note that they tried to deliver.
RTR suspects structural deficiencies. According to the Postal Market Act, there must be at least one delivery attempt. “Based on the incidents, we believe that there are obviously structural deficiencies in delivery – without wanting to anticipate the process,” emphasizes Feiel.
“Delivery not legal”
DPD referred to “orf.at” about the sharp rise in parcel volumes. However, this affects all parcel services. DPD delivered up to 400,000 parcels every day on peak days in December. At the post office it was a million a day. DPD announced that it would investigate every single complaint “as soon as all cases are known in detail”.
If a DPD parcel has landed in the parcel shop, you should be quick to collect it. On February 1, the company reduced the storage time from ten to seven calendar days. The n the package goes back again.