The problem has now been resolved.
The portal reported on Thursday evening around 8.15 p.m. allesstoerungen.de: “No disruptions at Vodafone.” Many German households should have breathed a sigh of relief, at least at prime time – but of course the day in the home office was over for most customers at that time. All day long they had to struggle with massive disruptions in their Internet connection – those who also have DSL connections were also unlucky. Not only Vodafone customers were affected, but also those of the subsidiary Unitymedia.
Large cities such as Berlin, Hamburg, Stuttgart, Munich, Dusseldorf, Essen, Dortmund and Cologne were particularly affected by the persistent disruptions, in some cases including their surrounding metropolitan region. 1275 reports were recorded allesstoerungen.de at 1:21 p.m. – at 9:51 p.m., less than half of the 571 reports were received compared to the peak of the disturbance on Thursday afternoon. Whether the problem has really been resolved will only be seen on Friday in the next few hours. Because after hardly any malfunctions were announced during the night, the value is currently leveling off again at a level of around 600 reports – and the trend is rising.
The re is an urgent need for action. Home office is not possible – no landline network and permanent Internet crashes. ”“ That is an imposition – the 3rd or 4th disruption since last Monday ”, reported another customer here around 8:30 am.
The Vodafone service also asked its customers for forgiveness online using the same wording over and over again – and above all patience: “Please forgive the delay. We are currently getting more tasks and challenges than usual. ”
Hamburg, Berlin, Munich and Cologne: Vodafone internet disruptions nationwide
Munich – Vodafone is the second largest Internet provider in Germany. Now a fault has paralyzed the network of the Telekom * competitor. Customers of the provider and the subsidiary Unitymedia are increasingly complaining about a failure of the Internet – across Germany.
The problem did not seem to have been resolved by Thursday morning either. At 5:30 a.m. the number of reports increased again.
Vodafone: Internet paralyzed in many regions of Germany
The hotspots of the Vodafone disruption include Hamburg and Berlin, such as hna.de* reported. Vodafone repeatedly struggles with disruptions. In the past year there were Internet problems with almost all major providers.
The re were thousands of comments from angry Vodafone customers by morning. One user wrote: “I’ve only had problems here since last night, but what the heck … people, getting excited doesn’t do any good. As we all know, the internet and all that stuff has been uncharted territory for at least 20 years … Even in Indonesia I have better and faster internet connections than here, strange. “
Malfunction at Vodafone: Internet users vent their anger in forums
Another customer complained about the price-performance ratio: “I am paying more than ever before. Apparently I have the best internet connection available. Unfortunately, I don’t notice anything about it. Constant disruptions … the biggest joke! “
The Internet is unusable. ”Another wrote:“ And again a malfunction in the cable connection. Ergo, no internet and phone. For each failure one euro and [ich] doesn’t need to work anymore. “
Disruption at Vodafone: Angry customer overshoots the mark
The last shit shop, when you call there, you need an interpreter first, because the German language doesn’t speak and I don’t know anything, but we’re allowed to pay. ”Another user then reprimanded her:“ Vodafone is shit and I have too constant problems. But what exactly does that have to do with the origin of the employee? Can you stop with your subliminal racism, that sucks too. “
The company preferred to advertise its uncomplicated switching service on Twitter. * Merkur.de and hna.de are part of the nationwide Ippen-Digital editorial network. (where / so)
Headline list image: © Sebastian Gollnow
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Vodafone disruption Germany massive problems customers wild morning imposition