Vodafone: failure over? Customers complain about problems – and vent displeasure

 The  fault at Vodafone is officially resolved. Many customers still report problems – and are pissed off.

Update from Sunday, February 21st, 2021, 5:32 p.m .: Also go to the portal on Sunday allestoerungen.de many problem reports continue to appear. And that, although the disruption at Vodafone has been over since Thursday evening (02/18/2021).

On Thursday it was mainly due to a massive failure Telephone and Internet-Connections from Vodafone came. Currently included allestorungen.de more than 500 reports.

 The  following cities are particularly affected:

Update from Saturday, February 20th, 2021, 12:08 p.m .: According to the internet portal allestoerungen.de there are currently no official error reports for Vodafone more before. Last Thursday (02/18/2021) there was a failure, especially when Telephone and Internet-Connections from the provider.

And although officially none Disorder customers continue to complain about connectivity issues. Currently on the Fault portal again received over 400 reports on Saturday.

On Vodafone-Customer has informed the editors that he has not been watching TV since 10 p.m. on Friday Telephone and Internet can use. He writes of a “total failure”.

 The  customer is angry and sees no end in sight. Above all, he criticizes the lack of communication on the part of the problems Vodafone: “

 The re is also no WhatsApp info from the Vodafone fault service.”

Massive disruption at Vodafone – customers criticize Twitter: “It’s just annoying”

Update from Friday, February 19, 2021, 11.07 a.m .: Although the disturbance is at Vodafone by Thursday (02/18/2021) seems to have been resolved, numerous customers are still complaining about Network problems. In contrast, the consumer portal reports allestoerungen.de “No interference with Vodafone”.

Nevertheless, comments and complaints trickle in every minute. “You’d better take care of your Customers also receive the services paid for, ”says one user indignantly. “And another one Disorder at Vodafone“, Another user lets out her displeasure.

Even if the error messages on Friday morning (February 19th, 2021) decreased compared to the previous day, many still have Vodafone customers no stable Internet connection. “It’s just annoying. Nothing, absolutely nothing is going as normal, ”said a customer on Twitter. At 10:46 a.m., the site reported almost 600 faults. That should be massive for many Problems im Homeoffice prepare.

Vodafone:

 The  problem seems to have been resolved

+++ 8.15 p.m .:

 The  disturbance at Vodafone seems to have been fixed. “No disruption at Vodafone,” reports the portal allestoerungen.de. For some Vodafone customers, the Internet connection still be affected. Shortly before 8 p.m., 772 malfunction reports were recorded. However, the value fell to less than 1000 reports in the early evening.

+++ 17:29: Even in the afternoon the massive Disorder at Vodafone apparently cannot be finally resolved. At around 5.15 p.m., the portal allestoerungen.de continued to record more than 1000 reports. At 0.43 in the night and at 8.29 the disturbance was most severe with almost 1,800 reports.

 The  cities hardest hit by the disruption are Hamburg, Munich and Essen.

Vodafone: no home office possible? Customers riot on Twitter because of malfunction

+++ 3:03 p.m .: It continues to be Disorder at Vodafone unsolved.

 The  portal allestoerungen.de continued to register more than 1000 reports around 2 p.m.

 The  disruption mainly affects the landline and Internet-Connections from customers.

In the comment column on allestoerungen.de and on Twitter users vent their anger about the malfunction at Vodafone. “Once again no internet, class with 2 people in the home office.

 The  same thing every 6 weeks. One of your technicians comes every 6 weeks, explains, but the colleague screwed up and then 6 weeks later there was another power failure. Seriously, it sucks, ”says anger Vodafone-Customer up. At Unitymedia the reports are flattened during the day. However, at around 2 p.m., more than 150 reports were still being recorded.

Massive disruption at Vodafone

+++ 11.33 a.m .:

 The  massive ones Disruptions at Vodafone continues – even in the morning there are still over 1000 messages from on the portal allestoerungen.de Vodafone and Unitymedia-Customers before – the landline and the are particularly affected Internet.

In the comments on allestoerungen.de and also on Twitter Internet customers are giving vent to their displeasure. One customer complained about the price-performance ratio: “I am paying more than ever before. Apparently have the best Internet-Compound that is currently on the market. Unfortunately, I don’t notice anything about it. Constant disruptions … the biggest joke! “

Disturbance at Vodafone: Strong criticism from customers – one comment goes too far

Also complained on Twitter Vodafone-Customers: “Unfortunately, this morning no more meaningful work is possible with your connection.

 The  Internet is unusable. ”Another wrote:“ And again a malfunction in the cable connection. Ergo, no internet and phone. For each failure one euro and [ich] doesn’t need to work anymore. “

But a customer shoots with her comment Disorder at Vodafone far beyond the goal. At allestörungen.de she wrote: “Once again everything is dead here in Chemnitz.

 The  last shit shop, when you call there, you need an interpreter first, because you don’t speak German and don’t have a clue, but we are allowed to pay. “But another user puts the lady in her place:”Vodafone is shit and I also have constant problems. But what exactly does that have to do with the origin of the employee? Can you stop with your subliminal racism? That sucks too. “

Vodafone has not yet commented on the disruption.

 The  group prefers to advertise the practical exchange service on Twitter.

Malfunction at Vodafone: Thousands of customers have no internet or telephone

First report from Thursday, February 18th, 2021, 11:16 am: Kassel –

 The re are currently failures at the Internet provider Vodafone.

 The y are also customers of the subsidiary Unitymedia affected.

 The  massive disruption probably began last night.

 The  error messages pile up on the Website www.allestören.de since midnight.

 The  disruption is likely to occur during the current Corona-Lockdowns, many in Homeoffice got caught off guard.

Vodafone without Internet: massive disruptions since last night

A renewed increase in the number of fault messages has been apparent since 5.30. Fault reports are currently not only being received at www.allestören.de. Also via the platform Twitter customers vent their frustration at the disruption. For some, the problem seems to have been around for a long time.

Second day that I have neither internet nor TV the whole day. What do I pay for such an overpriced line?!?

Vodafone customers without internet: Some cities are hit harder than others

On the Website from allestören.de, the cities with the most Vodafone interference are listed, too merkur.de* reports about it.

 The se are at the moment:

 The  previous peak of the error messages at Vodafone was reached on Thursday morning (February 18, 2021) at 8.27 a.m. At this point in time there were 1,842 fault reports.

Based on the time, it is reasonable to assume that this could be due to the start of work in many occupations. However, this cannot be verified. A full 79 percent of the current disruption relates only to landlines and Internet.

Fault at Vodafone: Problems with the Internet are not uncommon

 The  current disruption is not the only one this week. Already since Tuesday (02/16/2021) there are always disruptions Vodafone, that can be seen from the fault history on allestören.de. It is noticeable here that the disturbances on Tuesday, Wednesday and today Thursday, have started between 0.10 a.m. and 0.40 a.m.

Heard since 01.08.2019 Unitymedia as a subsidiary Vodafone.

 The  purchase was announced since May 9th, 2018. Today the name Unitymedia is only used sporadically. Because the brand has been discontinued since February 1st, 2020. Unitymedia is officially called Vodafone West GmbH. (Lucas Maier, Sarah Nemeyer and Diana Rissmann) * merkur.de is part of the nationwide Ippen digital editorial network.

Headline list image: © DANIEL LEAL-OLIVAS / AFP