That reported the “press”. Last year, the AK consumer advisory service received around 2,000 complaints about the payment service provider Klarna, which is known for instant transfers. As a licensed bank, Klarna processes payments online and at the checkout for retailers such as H&M, Spotify, MediaMarkt or Nike.
According to the AK, consumers reported that Klarna insists on payment for the goods, even if the goods were not delivered at all, were delivered defective or were properly returned to the online retailer. Many would feel sent in a circle by customer service, receive no answers or would be confronted with reminders, debt collection agencies or lawyers. “The contact options for customers are” inadequate. “In addition, the legally required option for out-of-court settlement of disputes is not sufficiently fulfilled.
Klarna said to the newspaper that the corona year saw a lot of growth. Millions of Austrians are now using Klarna. The company reacted quickly and improved customer service, and complaints have decreased since then.
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