Slack wants to become an all-rounder. In the future, users will also be able to contact and exchange ideas across company boundaries. […]
The office communication service Slack wants to play a bigger role in everyday work and is breaking the boundaries between company networks on the platform. So far, Slack has always worked in the work area of your own company. The Slack Connect function removes this restriction – and since Wednesday all Slack users can contact each other if they know their email address.
The service, which is currently being taken over by the SAP competitor Salesforce, had to adapt the implementation of the function following criticism. Experts pointed out that when making contact, insults and harassment could also be sent. Slack then deactivated the ability to add individual messages to the contact request on Wednesday evening.
No competition to Zoom or Microsoft Teams
Founder and boss Stewart Butterfield emphasized that the introduction of Slack Connect should lead to more security in office communication. Currently, for the sake of simplicity, employees often switch to chat services – and their communication thus eludes the company network. Slack is currently also working on verified accounts – comparable to the tick on Twitter. Slack has no ambitions to compete with video conferencing offerings like Zoom or Microsoft Teams, stressed Butterfield.
However, the service is working on functions with which everyday office situations can be simulated in a digital work environment. This includes the ability to ask a spoken question in a Slack channel without first having to initiate a call. It’s kind of like walking past a colleague’s desk, Butterfield said. Another idea is a function that allows you to collect comments on a proposal over a longer period of time – for example, so that employees from different time zones can express themselves. In the next two or three years, given the accelerated digitization in the corona pandemic, there will be a multitude of new concepts, emphasized the Slack boss. “I hope we will see this moment as an opportunity to reinvent a lot of things.”
* Alessa Kästner is a graduate of the Burda School of Journalism, volunteered at Playboy and wrote for titles such as ELLE, girlfriend and Focus as well as advertising and selling. Her core topics as INTERNET WORLD editor: digital lifestyle, marketing trends and social media.