Trouble with PS5 pre-orders – consumer center Saxony files a lawsuit against Saturn and Media Markt

It already became apparent in January 2021 when Saturn received a warning, and now it is actually happening: The Consumer Center Saxony has filed a lawsuit with the Munich Regional Court against MMS E-Commerce GmbH, the operating company of the online shops of Saturn and Media Markt. The company had not complied with the previous request to cease and desist, which is why this is now the next step.

Criticism of terms and conditions and payment methods

The consumer advice center is also specific when it comes to what the company is accused of. One complains about “misleading business activities” and “consumer protection practices” in connection with the pre-order campaign of the Playstation 5, which took place from September to October 2020.

Because the console would only be available in such small numbers, Saturn and Media Markt may have caught on the wrong foot. But dealing with the pre-orderers is the stumbling block, because here one did not behave correctly. No new delivery time window was given, and there were also disagreements with the payment. In some cases, the full amount has already been debited from the pre-orderers without communicating how long the money will be withheld.

According to Saturn’s General Terms and Conditions, a valid purchase contract is not concluded solely through the order, but only with the delivery of the goods. The consumer advice center holds against it and says: At the latest by the request for payment, a purchase can be made. Who is right now will be decided in court.

However, it may well be a long time before a decision is made in this process. According to the current status, a decision can only be expected in about ten to twelve months – and that still means that not all legal possibilities have been exhausted. Because both parties could then appeal the judgment again, which would extend the entire process again.

Those: GamesWirtschaft

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