As one of the most widely used messenger apps, WhatsApp is now part of the basic equipment for many smartphone users.
Some people now limit their communication almost exclusively to the Messenger developed by Facebook. Problems with WhatsApp are all the more annoying when WhatsApp no longer works or no longer works properly.
WhatsApp offers its customers with restrictions a customer service that is at your side in solving tricky problems. For business customers who use WhatsApp Business for customer communication, there is even a separate WhatsApp support.
This shouldn’t hide the fact that WhatsApp can’t take care of every request in detail. WhatsApp now has more than 1.2 billion users worldwide and the parent company Facebook cannot afford the personnel required for the free messenger.
Inquiries to WhatsApp support are therefore filtered with an automatic system and, in some cases, answered automatically. If you still want to try your luck with a concern, you have the following options to contact WhatsApp support.
You can contact WhatsApp support via the website better than via the app itself.
Contact WhatsApp support via the website
Open the contact page whatsapp.com/contact in your web browser.
There you can enter your number, the operating system in a form and your message in a contact field.
Contact WhatsApp Business Support by email
There is a separate support email address for the WhatsApp Business app. You can write to WhatsApp customer service directly at [email protected]app.com.
Contact WhatsApp directly by fax or letter
You can also reach WhatsApp by fax at the fax number +1 (650) 543-7457. However, this is not an explicit customer service number. It is unlikely that WhatsApp will respond to a support request there. In the case of legal questions, however, this is more likely to apply.
The same applies to the business address of the WhatsApp branch in Ireland, which is valid for Germany. You can reach WhatsApp by post at the following address:
WhatsApp Ireland Limited
4 Grand Canal Square
Grand Canal Harbour
Before you try your luck with WhatsApp support, you can search for a known problem solution online. A good place to start is our help page with solutions to the most common WhatsApp problems.
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